Shipping policy

SHIPPING AND DELIVERY POLICY

1. SHIPPING AND DELIVERY TIMELINES

  • United States & Europe: Estimated average delivery time of 7 to 15 business days, with a guaranteed delivery window of 45 days from dispatch.

  • Rest of the World: Estimated average delivery time of 10 to 25 business days, with a guaranteed delivery window of 60 days from dispatch.

  • Specific Customs Clearance Zones: Estimated average delivery time of 20 to 40 business days, with a guaranteed delivery window of 110 days from dispatch.

  • Lost Packages: A package is officially deemed lost if tracking updates remain inactive and no delivery has taken place upon expiration of the guaranteed delivery window specified above.

  • Resolution: In the event of a lost package, Sebiana Trading will offer your choice of:

    • A full reshipment of your order at no extra cost.

    • A complete refund of your purchase.

2. CUSTOMER RESPONSIBILITIES AND PACKAGE TRACKING

The buyer is responsible for verifying and providing accurate details when placing an order.

A. Delivery Information Liability

Sebiana Trading cannot be held responsible for failed deliveries or lost parcels resulting from:

  • Incorrect or Incomplete Address: Address entry errors, incorrect postal codes, missing apartment/unit numbers, or omitting the recipient's name on the mailbox.

  • Uncollected Packages: Parcels delivered to a pickup point or local post office that are not claimed within the designated timeframe.

  • Refusal of Delivery: Unjustified refusal to accept the package upon presentation by the carrier.

  • Repeated Absence: Inability of the carrier to access the premises or recipient absence after multiple delivery attempts.

B. "Delivered" Tracking Status

When official postal tracking indicates that a package has been delivered to the specified address, the order is considered fulfilled. In the event of a dispute (status marked as "Delivered" but package not received), the customer must provide an official stamped certificate of non-receipt issued by their local postal service to open an investigation.

3. FORCE MAJEURE AND CUSTOMS TAXES

  • Force Majeure: Sebiana Trading shall not be held liable for delivery delays or failures caused by events beyond our reasonable control (natural disasters, extreme weather conditions, national transit strikes, pandemics,unexpected customs inspections, or international shipping blockades).

  • Customs Duties and Import Taxes: Depending on the regulations of your country of residence, import duties or customs taxes may apply upon package arrival. These charges are the exclusive responsibility of the buyer. In case of package refusal by the customer due to customs fees, no refund will be granted.